IPhone 13’s Face ID Fails with CPAP Masks; previously worked

Apple made some changes to the iPhone 13 Face ID settings in terms of both hardware and software, and this appears to be causing problems for some seriously ill and disabled users.

Specifically, Face ID registration fails when some owners use continuous positive airway pressure (CPAP) mask – used by people with respiratory problems. This is despite the fact that Face ID coped well with the same skins on older iPhones, from the iPhone X

Apple is proud of its accessibility features, but a British man wearing a CPAP mask due to respiratory failure says something seems to have gone wrong with the company more compact TrueDepth camera system, or the iOS changes designed to protect against phishing.

Colin Hughes, an Apple user who has severe muscular dystrophy, has to wear the mask for much of the day. He said that Face ID used to work reliably for him with or without the mask, but that’s not the case with the iPhone 13 Pro.

I wear a CPAP nasal pillow ventilation mask, and from day one with the iPhone X, Face ID has never had a problem setting up and recognizing me with the mask on. It always worked perfectly. The noise surrounding the Covid skins passed me by, as I just didn’t have a problem with my skin and various iPhones from 2017 to the present.

Now, I come across a 4 year old iPhone X that will unlock my iPhone with my CPAP nasal pillow ventilation mask on, no hassle, and the latest and greatest iPhone 13 Pro refusing to set Face ID with my mask on.

Apple has clearly been toying with Face ID in light of Covid skins, but it has come at a great cost of accessibility for people like me.

When trying to set a new face on iPhone 13 Pro, it says “Face darkened, try to remove anything that might be covering your face.” If I do that, I’ll suffocate! I don’t have a plan B.

Some, like those with sleep apnea, only need to wear a CPAP mask at night, but others have to wear one full time or for much of the day. Hughes says he wasn’t exactly comfortable sharing a photo of himself in the mask in bed, but chose to do so because he feels strongly about the problem and hopes this will prompt Apple to address the issue.

The problem does not affect all CPAP mask users, although others have noted that training takes time.

Hughes has previously described how Apple technology helps people with severe disabilitiesand as. Apple you have worked with him on a number of issues so hopefully there will be a software tweak that can restore functionality here. We reached out to the company for feedback.

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