• All orders are processed within 7 business days. Once your order has been processed, you will receive a tracking number via email so you can track your package.
• We offer standard shipping and expedited shipping options, depending on your needs. Standard shipping usually takes 7 business days to arrive, while expedited shipping usually takes 4 business days to arrive.
• Please note that we cannot be held responsible for any delays caused by the shipping carrier. If you have any concerns about the delivery of your order, please contact us and we will do our best to help.

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, andwe strive to provide you with services of the highest level.

Shipping methods: 4PX, SF Express, USPS

Free shipping for Order

Order processing time: 1-2 days
Order Cancellation:
1. Order can be canceled unconditionally within the order processing time
2. We allow order cancelation at the same time before the parcel is sent out

（Please contact contact@kittydream.co or chat with online leave your message）

Logistics information for selected countries

Now we provide the shipment for the below countries and regions:

EUROPE: 5-8 working days
USA & CANADA: 7-12 working days
MIDDLE EAST: 7-12 working days
REST OF THE WORLD: 9-18 working days

Note:  this shipping form does not apply to power banks

Hong Kong：Need to leave a phone number

Taiwan：Need to leave your phone number, Chinese name and ID number

How long does the shipping take?

The time frame of order delivery is divided into two parts:

• Processing time: 1-3 Days (Except the pre-order and the Chinese Spring Holiday)

• Shipping time: 7-20 Days

How can I change my address?

We are sorry that alternations cannot be made to shipped orders. If it is still not shipped, please contact us at contact@kittydream.co to change your address and other shipping options.

The tracking states that my package has been delivered, but I have never received anything yet. What can I do?

We are sorry for the inconvenience caused to you. In this case, we recommend you contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.

Please contact us if the carrier customer service cannot help you and we will open a case as a missing package.